At Popalzai Store, we aim to provide our customers with a shopping experience that is easy, transparent, and completely risk-free. Our Returns and Refund Policy follows the highest standards — similar to leading global eCommerce platforms — to ensure your satisfaction and trust.
1. General Return Policy
Most items sold on Popalzai Store can be returned within 14 days of receipt of shipment.
To be eligible for a return, your item must meet the following conditions:
The item must be in new and unused condition.
It must include all original packaging, manuals, tags, accessories, and receipts.
The item must not be damaged, altered, or missing parts for reasons not due to our error.
Once the returned product is received and inspected, a full or partial refund will be issued according to the condition of the product and the reason for return.
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2. Non-Returnable Items
Some items are non-returnable due to safety, hygiene, or licensing reasons. These include but are not limited to:
Perishable or consumable goods (e.g., food, beverages, supplements).
Personal care and hygiene products (e.g., cosmetics, undergarments, razors).
Software, digital goods, and downloadable content.
Gift cards and prepaid credit items.
Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.
Please review the product description carefully before ordering.
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3. Damaged, Defective, or Incorrect Items
If you receive an item that is defective, damaged, or incorrect, please contact our support team within 7 days of delivery.
We may request photos or videos of the issue to verify your claim.
Depending on availability, we may offer:
A full refund,
A replacement product, or
A repair (for certain items).
If the mistake was ours, return shipping costs will be fully covered by [Your Store Name].
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4. Return Process
To initiate a return, please follow these steps:
1. Contact our support team at support@popalzaistore.com or through your customer account.
2. Provide your order number, product details, and reason for return.
3. Our team will issue a Return Authorization Code (RAC) and provide instructions for sending the item back.
4. Securely pack the product in its original packaging and ship it to the address provided.
Once we receive the returned item, we will:
Inspect the condition of the product.
Notify you via email of your refund status.
Process the refund within 5–10 business days.
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5. Refund Method
Approved refunds will be credited to the original payment method used during the purchase (e.g., credit card, PayPal, etc.).
Please note:
It may take additional 3–5 business days for your financial institution to reflect the refund.
Shipping fees, customs duties, and taxes are non-refundable unless the return is due to our error.
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6. Late or Missing Refunds
If you have not received your refund within the expected timeframe:
1. Check your bank or PayPal account again.
2. Contact your payment provider; processing time can vary.
3. If you still have not received your refund after 10 business days, contact us at support@popalzaistore.com for further assistance.
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7. Exchanges
We only replace or exchange items if they are defective or damaged.
If you wish to exchange an item for the same product, please email us at [support email] with your order number and request.
Exchange requests must be made within 14 days of receiving the item.
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8. International Returns
For international customers:
Customs fees, import duties, and local taxes are non-refundable.
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds are processed only after the returned product has been received and inspected at our warehouse.
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9. Policy Abuse
We monitor return and refund activity to prevent misuse.
Excessive or fraudulent return requests may result in:
Denial of future returns,
Account suspension, or
Legal action if fraudulent behavior is detected.
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10. Contact Information
If you have any questions or need assistance with your return, our customer care team is always ready to help
Email: support@popalzaistore.com
note: online support is available 24/7